Protecting Your Password

  • Never reveal your User Name and Password to anyone.
  • If you suspect that someone has gained access to your User Name and Password, change it immediately.
  • Do not use the same number or letter sequence for User Name and Password
  • Avoid using the same Passwords for everything, such as e-mail, voice-mail, etc.
  • Use both upper and lowercases or mix letters with numbers and if possible include symbols
  • Avoid easily identifiable Passwords such as phone numbers and birth dates.
  • Change your Passwords frequently using the ‘Change Password’ function.
  • Do not leave your system unattended when you are logged on to
  • Always clear your PC browser’s cache after each session. This will ensure that all your account information is permanently removed from your system memory.
  • Check and ensure that your PC browser does not store your password. If you are using Microsoft Internet Explorer 5 and above, you should check and ensure that the browser ‘AutoComplete’ function is disabled.

Protecting Your PC

  • Install firewall and virus detection software to protect against hackers, virus attacks or malicious “Trojan Horse” programs. These security programs are capable of preventing and detecting unauthorized access to your home PCs. They are available at most computer software retailers.
  • Disable the ”File and Printer Sharing for Microsoft Networks” feature on your Operating System. This prevents an external party from gaining illegal control or access to your PC. The feature can be easily disabled by selecting ‘Network’ at the control panel and click on ‘File and Printer Sharing’.

Spyware & Adware

Spyware is a software program that gathers information about a person or an organization on the Internet without their knowledge. It is normally installed onto someone’s computer to secretly gather information about the User.

Adware is a form of Spyware used by marketers to track Internet User's surfing habits and interests for the purpose of customizing future advertising material. Adware can monitor information such as the type of sites visited, nature of articles read or the types of pop-ups and banners a User clicks on. This information collected is then used to customize future advertisements targeted to the User, or can be sold to a third party for the same purpose.

Spyware and Adware programs slow down the system performance of a computer. These programs use memory and system resources that can cause the system to crash and be unstable. Such software programs may also have the ability to monitor keystrokes, scan files on your hard drive, change the default home page of your browser, and relay information about your web visits to unauthorized/disreputable third parties who can potentially manipulate the information.

Hence, Spyware and Adware programs are considered as potential forms of identity theft as they have the ability to invade your online privacy by gaining access to your Passwords and your organization's confidential transaction information.

How can you protect yourself?

There are products available that can help you detect, monitor and remove Spyware from your computer. Many computer security software suites now come with a standard feature for Spyware detection and removal.

  • With proper precautions, you can help protect your organization's account information from harmful programs:
  • Be wary of banners, ads and pop-ups while surfing the Internet.
  • Refrain from clicking on them no matter how enticing they may appear.
  • Avoid downloading programs and email attachments from unknown sources.
  • Downloads may contain hidden program that can compromise your computer's security. Never download or open email attachments from unknown senders.
  • Keep your computer operating system and Web browser current.
  • Install and update your computer with the latest anti-virus software. Commercially available virus protection software helps reduce the risk of contracting computer viruses that can compromise your security. These programs offer the protection against the latest threats - provided you continuously keep the program updated.
  • Install up-to-date anti Spyware program to regularly scan your computer, locate, quarantine and delete any Spyware/Adware in your computer.
  • Review the terms and conditions when you install free programs or subscribe to services from the Internet.