Terms & Conditions
Definition and Interpretation
"Shinetown Telecom" shall mean Shinetown Telecom (S) Pte Ltd.
"Subscriber" shall mean the individual applying for it.

Terms & Conditions For ChatChat IDD1526
Consumer Plan
Customer must be a minimum of 21 years of age, not a bankrupt and is capable of being bound by the obligations arising from the use of the Shinetown Telecom services.
If the Customer is a Singaporean/PR below 21 years old, or a foreigner holding an Employment Pass, S-pass, Work Permit, Student Pass or any other kind of Social Visit Pass holder to Singapore, Shinetown Telecom will require a S$100 security deposit from him/her. The deposit is refundable upon the termination of Shinetown Telecom services, after settling of all outstanding balance, if any. The refunded deposit will be posted to the last known address of the Customer or to be collected in person by the Customer at Shinetown Telecom's office upon confirmation from Customer.
The S$100 security deposit (if applicable) will be waived for Customer who designate a credit card for monthly payments. The expiry of designated credit card must have a minimum validity period of six months. Terms and conditions for Payment by credit card are stipulated below.
Business Plan
Customer must be incorporated/formed/registered in Singapore and satisfy any other criteria set by Shinetown Telecom from time to time.
Customer must produce, if it is a corporate, the copy of its Certificate of Incorporation and if it is a sole proprietorship or a partnership, the Certificate of Registration issued by the Registry of Business and Companies.
Customer must produce its business stamp and signature of the authorized personnel at the copy of its sign up form of any of Shinetown Telecom's services.
Roam & Call Plan
A minimum contractual period of six (6) months applies.
Payment
CHEQUE
Payment by cheque should be crossed and made Payable to Shinetown Telecom.
GIRO
Subscriber is required to submit an "Application Form for the Inter-bank GIRO" (subject to banks' approval) for using inter-bank GIRO payment. Shinetown Telecom will obtain Subscriber's authorization from the relevant bank prior to any usage.
In case of insufficient funds in account, or, for any other reason when Shinetown Telecom is unable to debit the amount of Subscriber's payment, Subscriber is required to settle the payment through means of cash, cheque or others within 7 days from the day informed by Shinetown Telecom. S$5.00 will be charged to Subscriber on each failing transaction of inter-bank GIRO due to insufficient funds in Subscriber's account.
A written cancellation notice to Shinetown Telecom is required 7 days in advance should Subscriber intend to terminate GIRO authorization. Subscriber will continue to be responsible for any outstanding payment.
CREDIT CARD
Under Subscriber's agreement, charges made with Shinetown Telecom's services will be subject to the same terms & conditions governing Subscriber's credit card account.
Shinetown Telecom will obtain Subscriber's authorization from the relevant credit card company prior to any usage.
In case of invalid card, or, for any other reason when Shinetown Telecom is unable to debit the amount of Subscriber's payment, Subscriber is required to settle the payment through means of cash, cheque or others within the time period as provided by Shinetown Telecom.
In case of card stolen, lost, expired, or, terminated for any reason, Subscriber needs to inform Shinetown Telecom for other payment arrangement. In addition, a written cancellation notice to Shinetown Telecom is required 7 days in advance when Subscriber intends to terminate credit card authorization. In all cases, Subscriber will continue to be responsible for any outstanding payment.
S.A.M Machines (by Singpost)
Payment made via S.A.M will be updated the next working day.
Shinetown Telecom will not be responsible for any delay of transactions resulted from the services provided by Singpost.
Charges, Billing and Invoices
The per-minute rate and charging block applicable for each call shall be that as determined by Shinetown Telecom from time to time, which is subject to change without notice to the Customer or any one else.
Shinetown Telecom may not send the bill if the total amount is lower then S$10.00. The unbilled charges will be carried forward to the next bill with full details shown. A bill will however be sent to the Subscriber at least once every three months whatever the accumulated charges.
The ChatChat Roam & Call will be based on Roam & Call Plan's rates. The charges would be reflected on our website at www.chatchat.com.sg.
Any value-added services will be charged as per indicated in the Service Plan section.
Subscriber will have to make the payment before the due date. In case of any overdue amount, a reminder will be sent. Late fee of minimum S$5.00 or 1% of total outstanding will be charge to the Subscriber.
In case of charges dispute, a 14-day time window is provided upon receipt of billing statement for Subscriber to submit written notification to receive attention. It can be faxed to 6887 4556 or mailed to 91 Bencoolen Street #03-01 Sunshine Plaza Singapore 189652, failing which Subscriber shall agree to accept the amount in the bill as true and correct shall be liable to make payment before due date.
We will deliver or email our invoices and any other notices to the most recent address you have given us. We may assume that any such invoice or notice has been delivered 5 days after we have posted it.
Any request to do a resend of invoices will be charged at $0.50 per page or minimum of $5.00 for invoice printed.
Subscriber is obligated to inform us if there is a change of service and billing address. Subscriber will need to write to us 7 days before the changes to ensure that there is no interruption to the continued supply of our service and billing.
Shinetown Telecom reserves the right to impose a pre-agreed credit limit of $200.00 on your account. Should payment by the 'due date' not be made for 2 months in a row, the credit limit may be altered by Shinetown Telecom. You also agree that if at anytime you exceed your credit limit and payment is not made, Shinetown Telecom will be entitled to suspend the provision of our service to you. All costs and expenses incurred by us as a result of the suspension and any recommencement shall be payable by you upon demand. Suspension or Disconnection
Termination
A written notification 7 days in advance to Shinetown Telecom is required from Subscriber to terminate any subscribed services. Subscriber shall pay the outstanding amount for the service 7days from the termination date.
Shinetown Telecom reserves the right to terminate any services to the Subscriber with written notification. Subscriber shall be liable to pay the outstanding amount 7 days from the termination date.
Shinetown Telecom shall terminate the Account if it has been inactive for more than one year. The termination notice will be sent to the Customer via mail or email.
If subscriber fails to meet any one of your responsibilities under this contract we may suspend or disconnect you from our network and may also terminate our contract with you for this or any other services provided to you by Shinetown Telecom.
On termination of our contract with you, we will cease providing our service to you and any amount owned, will immediately become due and payable. We shall not be liable to you for any loss or damage suffered or claimed to have been suffered, by you on or following termination of the supply of our service to you.
Promotional Credit/ Referral Credit given to customer will not be entitled to be claims or encashment.

Terms & Conditions For ChatChat Prepaid IDD
The Customer is deemed to have accepted these terms and conditions at the point of sale of a Card and agrees to be bound by them;
Customers will need to first register their numbers to call out using CHATCHAT Prepaid IDD card before using.
Prepaid value expires 180 days from initial use or at the expiry date printed on the card.
Every Card, once sold, is not refundable and has no surrender value. Shinetown Telecom is also not obliged to refund any unused portion of the card value whether before or after its expiry date.
No extension once card expired.
Prescribed rates may vary or be revised from time to time without prior notice and such variation shall be effective as from the date specified by Shinetown Telecom. All tariff charges would be reflected on our website www.ChatChat.com.sg
Shinetown Telecom shall be entitled to add, remove or change any calling destinations without prior notice to the Customer.
Local air-time charges will not be charged by mobile operator if calling from mobile phone with Free Incoming Call plan.
Top up via S.A.M by Singpost will be updated the next working day. Shinetown Telecom will not be responsible for any delay of transactions resulted from the services provided by Singpost.
All correspondences, notices or communication to the Customer will be sent by email only. They shall be deemed to have been received by the Customer immediately upon transmission by Shinetown Telecom. Hence it is the onus of the Customer to provide Shinetown Telecom with a valid email address.
The number printed on each Card (comprising the PIN Number and Serial Number) is unique to that Card and the Customer shall be solely responsible for safeguarding such number from any unauthorized use. Shinetown Telecom shall not be liable to the Customer for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the theft, misuse or unauthorized usage of the number printed on the Card.

GENERAL POINTS TO NOTE
General for all services
Shinetown Telecom reserves the rights to approve or reject any application for our services.
The agreement shall be governed by & contracted in accordance with the laws of Singapore. The parties irrevocably submit to the non-exclusive jurisdiction of the courts in Singapore.
Information is correct at time of printing, and subject to change without prior notice.
Shinetown Telecom shall comply with IDA's "Code of Practice for Competition in the Provision of Telecommunication Services".
Shinetown Telecom may suspend or restrict a service whenever we, another carrier or another appropriate person considers such action necessary or reasonable to protect persons, systems or other property.
The service performance by Shinetown Telecom of the Service is subject to suspension, variation, cancellation or determination by Shinetown Telecom by reason of war, riots, natural disasters, lock-up or any other causes beyond Shinetown Telecom's control. In the event of suspension, variation, cancellation or determination of the Services arising from any such cause, Shinetown Telecom shall not be liable for any damages (whether direct, indirect, special, consequential incidental or otherwise), including, without limitation, damages for loss profits or business resulting or arising from such suspension, variation, cancellation or determination.
Shinetown Telecom makes no warranty, express or implied, with respect to the Services provided hereunder and expressly disclaims any warranty of merchantability, description or fitness for any particular purpose or function.
Shinetown Telecom also excludes all other liabilities for acts or omissions by directors, our employees, agents, representatives, contractors, and us. This includes both direct and indirect losses, including loss of profits, loss of revenue and loss of any opportunity.
The Customer shall use Shinetown Telecom's Services in accordance with the directions given and Shinetown Telecom shall not be liable for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the failure by the Customer to do so. The Customer shall indemnify Shinetown Telecom from any losses, damages, claims, liabilities, costs (including legal costs on a full indemnity basis) and expenses suffered or incurred by Shinetown Telecom as a result of or arising from the misuse or wrongful usage of any services provided by Shinetown Telecom.
In no event shall Shinetown Telecom be liable to the Customer or any third party for (i) any loss of revenue, profits savings, business or goodwill, and (ii) punitive, exemplary, proximate, consequential, or incidental damages and expenses of any type or nature suffered or incurred by the Customer or any third party as a result of or arising from any breach or default by Shinetown Telecom of the terms and conditions hereunder and the provision of the Services.
Shinetown Telecom's decision is final pertaining to all issues of any promotions.
Shinetown Telecom reserves the right to change all Terms and Conditions of any promotion or any part thereof from time to time.
Charging commences as soon as the called number is answered, regardless of (i) whether such call is answered by man, machine or otherwise and (ii) if the called number is answered by man, the identity of the person answering such called number.
Customer Service
Shinetown Telecom will provide customer and technical service at all times. You may contact our customer service between
Monday to Friday - 9:00am ~ 6:00pm
(Except public or company declared holidays)
Telephone: (65) 6838 1526
Facsimile : (65) 6887 4556
Email : 1526@chatchat.com.sg
Personal Information
All customer information held by us will be at our office at 140 Paya Lebar Rd, #05-06 AZ @ Paya Lebar, Singapore 409015.
This information may be used by our contractors, agents and representatives, partners, other carriers and for credit reporting and debt collection agencies for the purposes of our business.
Assignment and Delegation of Responsibilities
Any delay in exercising our rights will not mean that we have waived or given up our rights.